Delivery Times
We offer complimentary insured 2-day shipping on all U.S. orders. All shipments require a signature upon delivery; orders valued over $500 require an adult signature. Due to the insured nature of our parcels, signatures cannot be waived.
If your piece is in stock, it ships within 1–2 business days. For made-to-order styles, please allow 3–6 weeks. Estimated timelines are listed on each product page.
For international orders, duties, VAT, and import fees are the responsibility of the recipient. International orders are final sale and not eligible for return, exchange, or resizing.
Returns & Exchanges
1. Can I change or cancel my order?
Many pieces are made to order, so once production begins, orders cannot be canceled or modified. All custom orders are considered final sale once placed.
However, if a cancellation request is approved for specific reasons, a 20% cancellation fee may apply to cover costs already incurred.
2. Can I return or exchange my order?
We do not accept returns or exchanges on custom orders, sized items, or personalized pieces.
Shipping
1. How long will it take to receive my order?
All Orra Soul jewelry is handmade and made to order. Please allow approximately 2–3 weeks for production before shipment.
2. Can I change my shipping address after placing an order?
Yes，please contact our Customer Service team at orrasoul@gmail.com as soon as possible. We will do our best to accommodate changes if the order has not yet shipped.
3. Can I cancel my crowdfunding order and request a refund?
Once the crowdfunding campaign is successfully funded, my order cannot be canceled or refunded, as all pieces are produced in small batches based on the final order quantity.
If I would like to request a refund during the crowdfunding period, I can contact the team by email, and my request will be reviewed on a case-by-case basis.
4. What if there is an issue with my order?
Every piece is thoughtfully crafted with care using quality materials, and we truly want you to enjoy wearing your jewelry. If you have any questions about your order, please contact us by email and we will respond within 24 hours. Please note that custom or personalized items are non-refundable.
Jewerly Care
1.10K GOLD & 14K GOLD
Mix a small amount of mild dish detergent with warm water in a bowl. Put the jewelry into the bowl and let sit for a few minutes. Use a soft toothbrush (like a baby tooth brush) to gently scrub the jewelry. Remove item from soapy water, rinse it and dry thoroughly with a soft polishing cloth.
10K is a bit lighter in hue than 14k gold. It’s important to note that our 10K styles, like our 14k, are always solid,
tarnish-resistant, and never plated. While 10k may develop a slight patina over time like all solid gold, it is quickly reversible with a simple polishing. 10k is not susceptible to any permanent metal degradation. Solid 10K gold is even more durable than 14k, which makes them wonderfully suited and made to leave on for everyday wear.
2. DIAMONDS
Mix a small amount of mild dish detergent with warm water in a bowl. Put the jewelry into the bowl and let sit for a few minutes. Use a soft toothbrush (like a baby tooth brush) to gently scrub the jewelry. Remove item from soapy water, rinse it and dry thoroughly with a soft polishing cloth.
3. STERLING SILVER
Silver tarnishes quite quickly when it comes into contact with oxygen or sulfur. Happily, the best measure to prevent this is wearing your silver jewelry often. The oils in your skin help prevent tarnish. (This varies depending on your own body chemistry.)
When storing your silver jewelry, use an airtight plastic bag (like a Ziploc) and if you can, put in a piece of chalk or a silica gel (the little packets in new shoes) - these will help prevent tarnish while you are not wearing your silver.
4. BRASS & BRONZE
Brass may darken with wear, depending on body chemistry. If you don't like the dark patina, try to avoid getting your brass jewelry wet.
5.PEARLS
Despite being rather sensitive beauties, pearls love being worn!! They don't like being stored away and their intrinsic luster and glow will only improve when worn regularly.
However, they do need proper care to last many many lifetimes. Pearl experts say: put them on last and take them off first. Pearls are more vulnerable to the chemicals found in cosmetics, hair spray, hair dye, and perfume. And pearls do NOT like chlorine - neither in swimming pools or even regular showers. Do all your primping before you put your pearls on.
Freshly strung necklaces can be bit stiff, like a new haircut - if you'd like to soften it up a bit, gently warm the pearls between your hands.
Pearls should ONLY be cleaned with a soft cloth moistened with water and the little bit of ivory soap.
Note: pearls improve with wear, gaining luster from the natural oils in skin.
So please, wear your pearls every day. We do!
Customization
1.Can I request a sold-out design to be
remade?
Some one-of-a-kind designs may be available for remaking, while others may not be possible to recreate. If you are interested in a sold-out design, please contact us by email and we will review your request on a case-by-case basis.
2.Can I order a custom design?
Yes! We specialise in custom jewelry. Whether you have a specific design in mind or need assistance bringing an idea to life, we’re here to guide you through the process. we’ll work with you on creating a special piece that’s
perfect for you.